Platform · Analytics Workspace

Every Conversation, Turned Into Insight.

Preview illustrative analytics for future agent outcomes, customer conversations and human handoffs.

Concept preview — illustrated features are planned, not operating AI calling, billing or automated workflows.

Analytics Workspace

Illustrative Demo

Conversations

1,248

Resolved by AI

82%

Human Handoff

14%

Lead Outcomes

196

Conversation volume · sample 12 weeks

Key Metrics

The Numbers That Matter.

All figures on this page are Illustrative Demo values, not real customer data.

Conversations

1,248

Illustrative Demo

Resolved by AI

82%

Illustrative Demo

Human Handoff

14%

Illustrative Demo

Lead Outcomes

196

Illustrative Demo

Trends & Outcomes

Volume and Results, at a Glance.

Conversation volume

Illustrative Demo
Resolved by AIHandoff

Outcomes

Illustrative Demo
Orders confirmed46%
Questions resolved28%
Leads captured16%
Handed to team10%
Agent Performance

Know How Well Each Agent Performs.

Conversation quality

Spot polite, accurate and on-brand responses — and the ones that need work.

Resolution rate

Compare how often each agent resolves requests without handoff.

Response insights

Find knowledge gaps from repeated or unanswered questions.

Call History

Transcripts and Detected Intent.

Recent calls

Illustrative Demo
  • Customer #A12

    Order confirmation · 2:14

    Confirmed
  • Customer #B07

    Delivery question · 1:32

    Resolved
  • Customer #C33

    Bulk order · 3:05

    Handed off
  • Customer #D19

    Product enquiry · 2:48

    Lead captured

Transcript · Customer #A12

Shall I confirm your order of 2 items?

Yes, please.

Intent: Order confirmationSentiment: PositiveOutcome: Confirmed
Usage & Cost

Clear Visibility Into Usage.

Calling minutes

3,420 min

Illustrative Demo

Conversations this month

1,248

Illustrative Demo

Estimated usage cost

Not available

Illustrative Demo

Channels

Voice Concepts, More Channels Planned.

Voice calls

Planned analytics for future inbound and outbound AI conversations.

Planned

WhatsApp

Planned channel analytics. Not available yet.

Planned

Messenger

Planned channel analytics. Not available yet.

Planned

Instagram

Planned channel analytics. Not available yet.

Make Every Conversation Count.

Explore sample analytics and the planned Rebnal experience.

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